Warranty service
1 You can request warranty service
If the product has manufacturing defects or performance faults and is within the warranty period, you can request warranty services in accordance with this policy.

2 Warranty services are not provided under the following circumstances:
(a)Submit a repair request after the warranty period expires.
(b)Any non Cpower branded product or any accessory.
(c)Damage caused by accidents, abuse, misuse, or other external reasons.
(d)Damage caused by improper installation, use, maintenance, or storage, such as using third-party components or products that do not meet product specifications, improper testing, or connecting to devices that are not authorized by Cpower or are incompatible with the product.
(e)Damage caused by services provided by non representatives of Cpower or authorized service providers of Cpower.
(f)Damage caused by normal wear and tear or other reasons of Cpower products.
(g)Damage caused by the infiltration of foreign substances such as liquids, corrosion, oxidation, and insects.
(h)It was found that the damage was caused by non manufacturing factors, including but not limited to human damage.
(i)Failure to provide valid proof of purchase and warranty, or reasonable belief that it is forged or tampered with.
(j)Failure to provide necessary information, including pictures or videos of model, serial number, and product failure serial number.
(k)Any malfunction or damage to the product is caused by collision, burning, or unauthorized use or modification of the product, including contact with moisture, foreign objects (water, oil, sand, etc.) entering or improper installation or operation.
(m)After conducting all appropriate tests by Cpower or authorized repair service centers, it was found that the product is free from defects.
(n)Damage caused by unauthorized modification, disassembly, or opening of the casing without following official instructions or manuals.
(o)Damage caused by customers assembling accessories without following official instructions or manuals.
(p)Damage caused by unauthorized modification of circuits, mismatches, or misuse of products.
(q)There are signs of tampering or alteration in product labels, serial numbers, water damage markings, etc.
(r)Damage is caused by uncontrollable external factors, including fires, floods, strong winds, lightning strikes, or traffic accidents.
(s)Other situations not listed in this policy but where Cpower has reasonable reasons to refuse the request.